Delivery & Returns

Shipping & Delivery Policy

We operate an international warehouse that efficiently ships to the United Kingdom, the United States, the Canada, the Europe and Australia. Shipping fees and delivery timelines vary by destination, as outlined below:

1. United Kingdom

   • Standard Shipping Fee: £4.99
   • Free Shipping: Orders over £70 qualify for free shipping.
   • Delivery Time: Estimated 3-7 business days.

2. United States

   • Standard Shipping Fee: $9.99
   • Free Shipping: Orders over $150 qualify for free shipping.
   • Delivery Time: Estimated 5-9 business days.

3. Australia

   • Standard Shipping Fee: A$9.99
   • Free Shipping: Orders over A$150 qualify for free shipping.
   • Delivery Time: Estimated 3-10 business days.     

4. Canada

   • Standard Shipping Fee: C$27
   • Free Shipping: Orders over C$200 qualify for free shipping.
   • Delivery Time: Estimated 3-10 business days.

5. Europe

   • Standard Shipping Fee: €6.99
   • Free Shipping: Orders over €137 qualify for free shipping.
   • Delivery Time: Estimated 3-10 business days.

Order Processing and Dispatch

• All orders are processed and dispatched within 3 working days after purchase. Please note that order processing may be delayed during peak seasons or public holidays. Once your order has shipped, you will receive a confirmation email with tracking details.
• In addition to email notifications, customers can also check their shipment status directly on our website.

Returns & Refunds Policy

Thank you for shopping with Warmym. To provide a fair and transparent shopping experience, we have outlined our returns and refunds policy below, in compliance with applicable consumer protection laws. Please review the terms that apply to your region.

Returns Policy for United States, Australia and Canada

1. No Returns on Certain Items

   • For personal or home items intended for close body contact (e.g., sleepwear, towels, slippers), we do not accept returns once the product packaging has been opened or if the item has been used. This policy ensures all customers receive new, hygienic products.

2. Returns for Quality-Related Issues

   • If there is a verified issue with product quality (e.g., defect or incorrect item sent), we will accept a return or exchange and cover the necessary shipping costs.

3. Processing Time

   • Refunds for quality-related returns are typically processed within 14 days after we receive and inspect the returned item. Refunds will be issued via the original payment method.

Statement of Compliance – United States, Australia, and Canada This returns and refunds policy complies with consumer protection laws in the United States, Australia, and Canada:

• United States: Under Federal Trade Commission (FTC) regulations and state-level consumer protection laws, businesses are permitted to set their own return policies for non-defective items, provided these policies are clearly communicated prior to purchase.
• Australia: The Australian Consumer Law (ACL), Competition and Consumer Act 2010 allows businesses to define their own return policies for non-defective items, with no requirement for a 14-day return period for non-buyer issues.
• Canada: Canadian consumer protection laws permit businesses to establish their own return policies. For non-quality-related issues, no mandatory return period is required, provided the policy is clearly disclosed to consumers before purchase.

United Kingdom & EU Returns & Refunds Policy

1. Eligibility for Returns and Exchanges

   • Customers may return or exchange items within 14 days of receipt, provided items are unused, undamaged, and in original packaging.

2. Non-Returnable Items Due to Hygiene Reasons

   • For home and personal items intended for close body contact (e.g., sleepwear, towels, slippers), we cannot accept returns once the product packaging has been opened or if the item has been used, due to hygiene considerations.
   • If you wish to return an eligible item, please ensure it is in unopened and unused condition to meet our return requirements.

3. Commitment to New and Clean Products

   • At Warmym, we are committed to ensuring every customer receives brand new and clean products. We never ship items that have been previously used or worn by another customer.

4. Processing Time

   • Refunds are typically processed within 14 days after we receive and inspect the returned item. Refunds will be issued via the original payment method.

Statement of Compliance – United Kingdom This returns and refunds policy has been established in compliance with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Statement of Compliance – European Union This returns and refunds policy has been established in compliance with European Union consumer protection laws, specifically aligned with the Consumer Rights Directive (2011/83/EU) and the Unfair Commercial Practices Directive (2005/29/EC).

Important Notice For customers in the United States, Australia, and Canada, we do not offer a 14-day return policy for items returned due to non-buyer issues, such as change of mind or incorrect ordering. Our policy complies with all applicable consumer protection laws in these regions.

Contact Us If you have any questions regarding our returns policy, please contact our customer service team at [email protected].